PDCA Business Solutions is owned and operated by Pat Burke. Pat has nearly thirty years experience in industry. Having graduated from NIHE Limerick (now UL) in 1983 with a B.Eng degree in electronics, Pat worked for Amdahl Ireland Ltd. as a system test engineer working on IBM-compatible mainframe computers, later moving into quality assurance. Amdahl was an early adopter of quality systems and business performance improvement methodologies, including ISO9000, TQM (Phil Crosby �?“Quality is free�?, the Malcolm Baldridge Award (pre-cursor to EFQM), World-Class Manufacturing (WCM) and JIT (Just In Time).
Pat moved to Stratus Computers, manufacturers of fault-tolerant transaction-processing equipment, to pursue further roles in QA, where he put his experience to good effect, leading the company in obtaining ISO9000 accreditation, managing field quality auditing and improvement activities, managing post-sales repair and refurbishment quality improvement and setting up post-pack audit (PPA) services to meet stringent requirements of customers such as NEC Japan and America OnLine (AOL).
Lucent Alcatel acquired Stratus in 1998 and a few months later, the manufacturing division was sold to Benchmark Electronics, a Texas-based EMS (Electronics Manufacturing Services) provider. Pat moved with Benchmark and filled several management roles over a 12-year period, including IT project management (implementing ERP and process control systems), Business Analyst, Site Black Belt/Lean Sigma Manager and Materials Manager.
The move from OEM (original equipment manufacturer) to a mindset of manufacturing service provider has allowed Pat develop a broad range of disciplines and an appreciation for client manufacturing support requirements throughout the product lifecycle, from design concept through to post-sales support. Clients during this time included Sun Microsystems, EMC, FEI, ASML, Stratex-Harris, Avedro, Given Imaging, Stratus and Lucent Alcatel. Products included servers, disk drives, lithography equipment, endoscopic pill-cameras, eye-correction equipment and surface-mount/printed through-hole circuit board assemblies.
Pat now offers services based on this experience to businesses and organisations of all types where short/long term external assistance is required.
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